FAQs | PillUp

What is Pillup?

Pillup is a licensed pharmacy which pre-sorts your medicines by time and date as per your prescription. We also deliver OTC medicines (strips or bottles), vitamins, and other pharmacy items like creams, eye drops and inhalers.

How did Pillup start?

We were founded in 2021, post seeing people struggle with their medications during the pandemic. We started working on fixing pharmacy and making medication management easy. Connect to a pharmacist right now and place your medicine order.

Which all cities does Pillup deliver to?

Pillup delivers across the country, and PillUp customers do not pay for the delivery charges.

Why switch to Pillup today?

Pillup is a new kind of pharmacy that makes managing your medication easy. Few points to keep in mind as you think of switching to Pillup:

Which medicines can I order from Pillup?

Pillup is an all-in-one pharmacy, we deliver full range vitamins, creams, inhalers or any OTC medicines with or without prescription as required.

Daily Pillup pouches: We pre-sort your medicines in easy-to-use sachets as per the date and time outlined in your prescription
Vitamins and OTC: We can include vitamins supplies in your day-to-day pouches and also only pre-sort your vitamins for you. Most Vitamins and OTC medicines don’t require prescription, therefore you can simply mention it on the call or the app. We also provide over the counter medicines and other items like creams, sprays and inhalers. These do not get packed in pouches but are sent for whenever needed use.

Can I change my morning, afternoon, night medication timings?

Pillup usually has default timings for Morning (10am), Afternoon (2pm) and Evening (8pm) unless you request otherwise which can be done through WhatsApp, Pillup app or phone.

Do I have to go through the whole ordering process every time I want my medicines?

As part of our service, we offer timely refills/reorders. You receive your batch of Pillup box before your previous order is finishing.
Our pharmacist will call you to confirm your reorder, if there are no changes in your medication we will process your order, post confirmation and payment If there are any changes you can confirm those on the call. The team will send you revised invoice and post payment we will process your order.

Do I get substitutes of my medicines?

We give you the same medicines as per your prescription. No substitutes. But if you want to lower cost for your medicines, we do offer alternate brands.

How do I know I am getting genuine medicines?

Pillup is a licensed pharmacy, and we source all our medicines from the registered wholesalers. We will be providing you the Manufacturer name, Batch number and Expiry date of the medicines we are packing for you in the Pillup pouches.

Do I get any discounts on my medicines?

Yes, Pillup offers discounts on medicines. Your designated pharmacist will inform you about the discounts at the time of confirming your order.

How much does Pillup charge for pre-sorting your medicines?

Our service is free, you only pay for the medicines.

Do I pay for the delivery charges?

No, Pillup offers free delivery across the country.

Which payment method does Pillup accept?

We only accept online payments.
Due to the personalized packaging of medicines as per your prescription, we require advance payment to process your order.

Do I get an Invoice for my order?

With every order, you will receive a hardcopy of your invoice with the breakdown of your prescription. You can also access all your invoices and prescription on the Pillup app.d

How do I get my refund?

Refunds are only available if:

The package has been tempered in delivery and has affected the medicines in anyway.
If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at +91 9818360666
Creams, inhalers are non-returnable and non-refundable.

In any other case, no refunds can be provided.

How do I cancel my order?

Orders once processed, cannot be cancelled.
Due to the personalized packaging and pre-sorting, once the medicines have been packed as per your prescription - they cannot be consumed by anyone else than you. Therefore, we cannot cancel your order and process refund.

Can I make changes to my order post payment?

If you want to make any changes to your order post payment but before medicine processing, you can inform us about the same and we shall make the necessary changes.

In how many days do I receive my Pillup Box?

For the first order, from the time you place an order, it can take up to 3-4 days to receive the order. For the next orders, the PillUp box will reach you 2-4 days before your previous order finishes.

How many medicines do I get in one pouch?

Pillup can pack up to 5 medications in a single packet, but the number can vary depending on your specific medications. If you have more than five medications scheduled for a certain time of day, we’ll include multiple pouches with the same time of day to accommodate.

Are Pillup pouches waterproof and childproof?

Pillup pouches are

FDA approved, Food-Safe and BPA free
Waterproof
Not childproof

Our sachets are made with biodegradable cellophane material with FDA-approved barrier properties.

Can I get my Pillup pouch in Hindi?

Yes, the pouches can be printed in 3 languages like English, Hindi, Telugu.

What details can I see on my pouch?

Your Pillup pouch includes details like:

Name of the person
Date of consumption
Time of consumption
Medicines names, quantity, and strength

What is a Pillup Dispenser?

Pillup dispenser is a recyclable dispenser, designed to fit easily in your life, next to your bedside, on a counter/shelf or inside a drawer The dispenser comes with an easy-to-read prescription with every medicine that is in your pouches. The details include:

Name, strength, and quantity of medicine
Manufacturer name
Batch number
Expiry date of the medicine
Time at which the medicine is supposed to be taken

Note: Only the medicines packed in the pouches are listed on the dispenser.
The medicines delivered separately like OTC meds, vitamins, creams and inhalers are not part of the medication list on the dispenser.

Where can I see my prescription?

The dispenser comes with an easy-to-read prescription with every medicine that is in your pouches. The details include:

Name, strength, and quantity of medicine
Manufacturer name
Batch number
Expiry date of the medicine
Time at which the medicine is supposed to be taken

Do I get my non-prescribed, OTC medicines in the dispenser too?

No, you receive them in another box. You only receive the pre-sorted medicines inside a dispenser.

How does Pillup pack the medicines?

PillUp is a clean, hygienic, automated pharmacy, which packs your medicines under the supervision of qualified pharmacists with minimal human interaction. Hence offering error free medication management system.

What measures does Pillup take for packaging accuracy?

Pillup has established secure and stringent process with a team of pharmacists to ensure you have the right pills in the right pouches every time Our pharmacists are involved in following steps:

Before your order: A pharmacist reviews your prescription, calls you to confirm the timings of your medicines. They also check for any drug interaction issues and help you in better understanding of medicines. Post prescription confirmation and payment, a designated pharmacist packs your medicines
After your order: After the medicines have been packed, a final quality check is performed by another pharmacist to review and verify if medicines have been packed correctly.

Our pharmacists are available 7 days a week from 9am – 9pm at +91 9818360666

After normal business hours, please leave a message on WhatsApp or query form and a pharmacist will get back to you as soon as possible.

You can also drop us an email at hello@pillup.com for enquiries.

Refunds:

Refunds are only available if:

The package has been tempered in delivery and has affected the medicines in anyway.
If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at +919818360666.

Creams, inhalers are non-returnable and non-refundable.

No refunds can be provided, in any other case.

Cancellation of Order:

Orders once processed, cannot be cancelled.

Due to the personalized packaging and pre-sorting once the medicines have been packed as per your prescription – they cannot be consumed by anyone else than you. Therefore, we cannot cancel your order and process refund.

If you want to make any changes to your order post payment but before medicine processing, you can inform us about the same and we shall make the necessary changes.